Refund & Returns Policy
We want every CLCharm order to arrive beautifully and safely.
At CLCharm, we carefully inspect every product before shipping. If there is an issue with your order, our support team is here to help. Please read the policy below before requesting a return or refund.
1. Return Eligibility
Customers may request a return within 7 days after receiving the order by contacting CLCharm customer support.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with original packaging whenever possible.
- Customers are responsible for return shipping costs.
- Returns without prior contact and approval will not be accepted.
2. Non-Returnable Situations
- Requests made after 7 days of delivery.
- Used, damaged, or altered items.
- Items returned without contacting CLCharm first.
- Packages lost due to incorrect customer-provided shipping information.
- Orders refused by the customer without prior communication.
3. Refund Process
Once the returned item is received and inspected, CLCharm will process the refund immediately.
Refunds will be issued to the original payment method used during checkout.
Please note that processing time may vary depending on your payment provider or bank.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact CLCharm customer support as soon as possible with clear photos of the issue.
Our team will review the case and provide an appropriate solution, including replacement, refund, or store credit when applicable.
5. Contact Us
For return or refund requests, please contact:
Email: clc26422@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
CLCharm values every customer experience and will always do our best to provide fair and helpful support.